BAD EXPERIENCE FROM MTN, DONT EVEN KNOW WHY IM STILL WITH THEM

I have no choice but to write a review on this site since MTN don't give a damn about their clients. I need a phone urgent and my contract will expire in April. The retention department said they would help with the condition that I produce a visual report from the branch. I went to almost all the branches in Witbank and no could help. Atleast Klipfontein branch were willing to listen and they assisted me. After getting the letter my application was approved but on the condition that I take up the phone with retention dep and not with the branch, It was a big fight between the 2 staff members (branch and call center) and to who must give me the phone.

I called the guy at the retention dep again, he said its approved but they don't have stock, he said he will phone on Friday 21/02 cos that's when they normally receive stock. He never phoned back. I called on Monday for follow up, I spoke to a lady who assisted me very well with the upgrade, I requested for special/urgent delivery cos Ive been waiting for long for the phone, she said she will phone me back to advice if the special delivery is approved or not. Till now am waiting...

I tried to phone them again today but their lines are experiencing a high call volume. So I cant call MTN cos I don't know how much airtime I've waisted so far (my voda work phone) and still I don't have a phone.

People are asking why am still with mtn if am gonna struggle this much, and I honestly don't know.

I DONT WANT A APOLOGY FROM MTN. I WANT MY PHONE