Bad Experience from Mtn
Hi I recently app**** for a contract from Mtn, Mtn Declined my Application no reason was given. Tried e-mailing calling even going to the nearest Mtn Dealer . Mtn Call Centre People are not willing or don`t want to help they just keep you waiting. This is not acceptable from a Company like Mtn , who motto is Customer care , Seems like they don`t want Business I would like to know why is my application declined thats all Ahmed
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 May 2016, 13:51Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the application was declined due to the previous account which was handed over to legal. We note that the previous account is now up to date therefore we request the legal team to purge the previous account.
You may go to your nearest mtn to re-apply or apply via mtn direct on ***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 May 2016, 13:51
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the application was declined due to the previous account which was handed over to legal. We note that the previous account is now up to date therefore we request the legal team to purge the previous account.
You may go to your nearest mtn to re-apply or apply via mtn direct on ***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,