1 reviews | Active since Jan 2016
Bad Experience/*****/Unfair Suspension
<p>On the 25th April 2016 MTN debited R 15 928.00 from my bank account. I queried it and my bank reversed it due to insufficient funds. Furthermore i received an sms from MTN indicating that it was resolved. Notwithstanding the implications of this, which are bank charges for the reversal and credit rating. I then received 2 smses on the 16th May 2016 referring to indicating that my outgoing call facility has been suspended until i pay that amount, secondly the Legal Action will be taken against me. Indeed it was suspended until i was assisted by a lady called Vuyi at Cape Town call centre branch, though she could not explain the mishap(Not her fault though). I reaaly want to know what is wrong with my account, where does that amount come from, how did it go through my bank account and how is MTN going to resolve this including payment of bank charges?</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
R15219.00 is the amount for the handset, this amount was invoiced to your account after upgrading the number 083****451. We have referred the matter to the store level to investigative and advise what was discussed & signed during the upgrade application.
15219.00 – Handset cost
449.00 – 2016/03/20 invoice for 078****790
+ 249.00 – 2016/03/20 invoice for 083****451
--------------------------------------------------------------------------------------------
R15917.00
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
R15219.00 is the amount for the handset, this amount was invoiced to your account after upgrading the number 083****451. We have referred the matter to the store level to investigative and advise what was discussed & signed during the upgrade application.
15219.00 – Handset cost
449.00 – 2016/03/20 invoice for 078****790
+ 249.00 – 2016/03/20 invoice for 083****451
--------------------------------------------------------------------------------------------
R15917.00
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
R15219.00 is the amount for the handset, this amount was invoiced to your account after upgrading the number 083****451. We have referred the matter to the store level to investigate and advise what was discussed & signed during the upgrade application.
15219.00 – Handset cost
449.00 – 2016/03/20 invoice for 078****790
+ 249.00 – 2016/03/20 invoice for 083****451
--------------------------------------------------------------------------------------------
R15917.00
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
R15219.00 is the amount for the handset, this amount was invoiced to your account after upgrading the number 083****451. We have referred the matter to the store level to investigate and advise what was discussed & signed during the upgrade application.
15219.00 – Handset cost
449.00 – 2016/03/20 invoice for 078****790
+ 249.00 – 2016/03/20 invoice for 083****451
--------------------------------------------------------------------------------------------
R15917.00
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***