1 reviews | Active since Jun 2018
Bad experience between MTN and Samsung
I pre booked my S9+ in March so that I could get the fitness device. Do to errors outside of my control I have been trying to get the device. (MTN not upgrading the system for VAT). I have been on the phone, visiting and emailing the store and have got no positive response in this matter. I would not have taken this phone if I was not going to get the fitness device.
This matter was complicated by MTN not having their VAT change not sorted out.
Good day Mark,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said fitness device is obtained via the Samsung rewards app. You will need to contact the Samsung rewards team for the device. We do not have access to their systems.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Mark,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said fitness device is obtained via the Samsung rewards app. You will need to contact the Samsung rewards team for the device. We do not have access to their systems.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,