Bad experience
<p>I am still paying a monthly subscription for a phone that just started bootlooping, and based on investigation, LG actually admitted to this problem, thus acknowleding that the fault was with them and in turn promised that these phones would be fixed, Free of charge.</p> <p>Not the case with MTN, gave me the run around and actually wanted to charge me well over R4000, I was also extremely dissatisfied that their management at their Promenade branch, just casually brushed it off. Will never deal with them again, cant wait for contract to expire</p>
Good day Tracy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
Good day Tracy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,