ZJ
Zane J

1 reviews | Active since Sept 2013

29 Nov 2016, 10:50

Bad Experience

<p>I yesterday found out that MTN had a Cyber Monday special where you will get an additional 50gb and 10 000 MTN 2 MTN minutes per month on selected deals. I then called in and waited for 17 minutes before the call got cut. I called back and waited for 18 minutes before i was put through to an agent who then helped me go through the application for a P8 lite for R239 per month. I was in a noisy environment and my call got cut twice but the Agent (Jonah from JHB) called me back and continued. We got through almost everything and he just needed my banking details when the call got cut again. I got a message saying that i received a call from ********** 100 when in fact i did not receive a call, well it didn't come through (I believe this to be a network problem. I then tried calling back but the call centre was closed. I had to call in four times this morning and finally got a call back from Jonah at 10:29. He advised that it is now too late and that i won't be able to get the special. I am not at all happy with that as i really really wanted it but could not get it because of network problems, MTN network problems. I am very happy with buying my data from Afrihost but finally thought that MTN, my only network ever, was going to give me a good deal.</p> <p> </p> <p>I hope that i will be allowed to still get the special as I completed most opf the application yesterday whilst on the phone for a half hour. Please sort me out MTN</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply01 Dec 2016, 15:26
Official

Good day Zane,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

We have escalated the matter to Jonah who will be in contact with as soon as he picks up the escalation to provide you with feedback.

Please note our teams are working on improving the service delivery going forward.

We trust that you find the above in order.

Kind regards,

Caylin Julius
MTN Complaints Management Team

REQ:***

Best regards,

ZJ
Zane J's update02 Dec 2016, 08:42
Reviewer Update

Still waiting

ZJ
Zane J's update05 Dec 2016, 11:18
Reviewer Update

I'm still waiting, don't you follow up on these queries Caylin

ZJ
Zane J's update07 Dec 2016, 13:26
Reviewer Update

I am still waiting. Trying to change rating from 2 stars to 1, unfortunately I can't