<p>today i have went to pavlion mtn,i was having a problem with my memory card i have recevied so bad customer service from the tech that was on duty. he had a customer before me and i was asked about my problem before my turn, i had told him that my mermory card had eror i have seen the guythat was on lunch before that, he assisted me beforethis current guy.he told me that was called formating it. what i have explained to them thats wat it is called. they have deleted all my pics data from the phone. when the other tech came he told me that he did us a fav the last time and that they are not a data company. my point is that you must explain to client and hear to what the client is sayin .who on earth would go for assistant and wait 2 hours for all the information to be deleted i would of bought a new card, the staff at the mnt in pavillion is not user friendly or helpfull,firstly they were rushing for time and trying finsh up so they can go home. so they were rushing not understanding the customer,the guy that deleted all the information never aplogize or face d me he just sat with other client, that so bad customer service from mnt pavlion.</p>
Good morning Yajna
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. This matter has been escalated to the management team of the MTN Pavillion store for urgent attention and to contact you with feedback.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good morning Yajna
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. This matter has been escalated to the management team of the MTN Pavillion store for urgent attention and to contact you with feedback.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
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