BAD EXPERIENCE

Such poor service while we are true and honest customers , I took a contract phone Note 4 with MTN years back I fully pay my services until the last day of the contract , I decided I wanted another phone and renew my contract with them and took Huawei P30lite as a contract again , so I insure the NOTE 4 And Huawei is in contract, I pay both contact phone ,and the other is insured , the story come when I lost my phone on the 25 Nov 2019 , 26 Nov 2019 made a claim to MTN, NO Phone call for follow up I had to call them everyday to check the progress, MTN WILL REMAIN YOU TIME AND AGAIN FOR THEIR PAYMENT of which I pay for the service , I called again last week they now telling stories that I wont get the phone that I insure ,Guys I have two phones the contract one will use the following number 07381******** and the other one will use 08329*****. now its declined due to the second number I used on NOTE4. MY QUESTION AND I FAIL TO UNDERSTAND HOW CAN I HAVE 2 PHONE AND USE 1 NUMBER IN BOTH PHONES , I TYPE THIS QUERY SAME MTN SEND ME THE REMINDER OF PAYMENT FOR BOTH PHONE YET THEY PROVIDE BAD SEVICE FOR THEIR COSTOMERS . IAM STRUGGLING NOW I BOTH 2 PHONES BECAUSE I NEEDED THEM NOW I DONT HAVE A PHONE .payment its due I receive payment notification however when you in need of them you do you own follow up MTN DOESNT HAVE A CUSTOMER SERVICE THEY JUST WANT MONEY IAM NO LONGER VEN INTRESTED IN USING THEY SERVICE IN THE NEAR FUTURE. VERY DISAPPONTED