MV
MELISSA V
1 reviews | Active since Jul 2014
06 Oct 2015, 09:13
BAD EXPERIANCE WITH MTN
We have experienced just bad service with MTN. I even logged a complaint on their website which state that they will revert back to you in 5 days, but it has been 2 weeks and I still have not heard anything. And the thing is you cannot phone the call centre because that is even worse and NO ONE is helpful. Once my contract expires I will never use MTN again or ever recommend it to someone.
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Replies (1)
MTN South Africa's replyOfficial
08 Oct 2015, 14:56Hello MELISSA47,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply08 Oct 2015, 14:56
Official
Hello MELISSA47,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,