bad customet relation

I had contract by mtn there back up sevice and customer relation is te worse in our country .thats no wonder the are where the are now.trough new contract that I have from november 2015,<br> the handset I had chager socket broke taken to there service centre fo repair after a month the had not notify me of any cost , I had to phone them to find<br> out what was going on , after many atempts hold on for 20 min or more before any one answer the call, the one to tell me<br> Your phone is not repaired but pay us R330.00 we will send you your broken phone back.what nonsense is this pay for na broken <br> Handset comeon, who will pay for a broken item, the best is the store in key west told me we don't charge for the handset it is free,<br> Is free , why do they want assurance on it then do mtn think the woldvis stupid. <br> No have a contract withou handset and they still want me to pay for a contract im not using so buy new handset pay double mtnv<br> don't care about there customers why people is fooledvto join mtn I don't know I will not support them in future they had shown <br> how lousy thier cutomer care is and that they don't give a **** if they lose customer's.