SM
SIYABULELA M

1 reviews | Active since Jan 2015

27 Nov 2015, 10:37

BAD CUSTOMER SEVICE & INCONSIDERATE

Tues 27 Jan 2015 I wrote to hellopeter about the bad service regarding settling and cancelling my contract with MTN. My complaint was regarding the fact that in December 2014 I called MTN to get a settlement amount for my 3 contracts and I later paid. It struggled to get through the call center after numerous attempts because they were still debiting my account. I blocked those debit orders and reversed those payments through my bank. After I wrote to hellopeter I received a response from supplier (Ebbedene REQ***) on the 5 Feb 2015 and I quote \This matter has been escalated to the relevant management team for urgent attention. You will be provided with the outcome."<br> <br> Even after the above communication I still received sms updates that I still owe MTN and my number will be blocked if I didn't pay. I ignored the sms's and after some time they stopped and my number is still active. <br> However this week when I app**** for an overdraft my bank advised me of my BAD CREDIT RECORD and that I am BLACKLISTED. I requested my Credit Report from TransUnion and discovered that MTN had HANDED OVER MY ACCOUNT. <br> <br> I AM REALLY PEEVED. MTN IS CAUSING ME SO MUCH DRAMA. WHY MUST I SUFFER??????"""

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Nov 2015, 14:29
Official
Hello magadlelass,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Kind regards
Rosetta
REQ:***

Best regards,