1 reviews | Active since Sept 2015
Bad Customer Servive
Good Day.<br> <br> On 20105/2015 I renewed my contract with MTN that I have had for 14 plus years.<br> <br> The contract was changed to a \package"that has limits on calls sms and data.<br> <br> I singed for a extra 1 gig of data per month and when it is all finished I should top up.<br> <br> Now I received a bill for +- R1750 for end July and R 1870.00 for end of August.<br> <br> After being back to complain I got told by the manager I should get the money from the person who attended to my contract upgrade. further more I got told that there is nothing they can do for me and that it is my baby and I must just pay.<br> <br> Can this really be how loyal customers get treated.<br> <br> I am now totally fed up ...<br> <br> Jonathan R Gelbert"""
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,