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Xivutiso M

1 reviews | Active since Oct 2018

05 Oct 2018, 20:33

Bad customer services in MTN

On the 20 of September 2018 I called MTN to tell me how much is my balance due which they confirmed via sms to be 431 I went to pay for that money same day. On the 25th of September I received an sms from MTN demanding more money to the amount of 177 which I didn’t understand, I called the contact center and I was assisted by some rude lady called Thandeka who told me that I was double charged and the issue has been escalated and the issue will be sorted after 72 hours, today it’s been a week and 3 days and my complaint hasn’t been sorted out as yet, on the other hand MTN blocked me from making calls and accessing internet because I refused to pay for their mistake of double charging me I ended up paying but my issue hasn’t been sorted to date, I’m soo frustrated

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Replies (3)
MTN South Africa
MTN South Africa's reply08 Oct 2018, 05:13
Official

Good day Xivutiso,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that the balance due on your MTN account was R608.81 and not R431.00. Please refer to your unpaid debit order. R597.31 + R11.40 (unraid debit fee) = R608.81. Your next debit due is R431.00. Also note that you were not double charged. You now need to pay the difference of R177.81 to bring your account up to date.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

XM
Xivutiso M's update08 Oct 2018, 11:57
Reviewer Update
I don’t even understand what your saying to me because it’s not me who said I was double charged, it’s the consultant who I was speaking with over the phone, I cannot refer to anything because I didn’t thumb suck the 430 when I wanted to pay, I called MTN and the balance due was sent via sms and I paid the amount reflecting from my statement and sms. I’m not a good with numbers but I’m sure that 231 + 200 is 431 so where is that money coming from Your consulted are misinformed, when I first asked she said the money it’s a charged I incurred from my debit order bouncing when I probed more she said no it’s the money for value added services which she couldn’t answer me when I wanted to know when did I ask for them?
XM
Xivutiso M's update08 Oct 2018, 11:59
Reviewer Update
I don’t accept your forced apology If i didn’t write to complain in this platform when were you going to sort it my complaint? I need to force your attention meanwhile I’m a customer who just wanted answers?