Bad Customer Services at Wonderpark store

<p>First I received a defective phone (LG K10) from the branch and successfully obtained approval to collect a new mobile from the MTN store. I went the WonderPark Mall store on Saturday (15/07/2017) and received sarcastic attitude from the consultant (Jabu) when I raised my frustration on why would the store not have the Assistant Store Manager and Store Manager on duty in the store to make authorisation on clients’ transactions. Both senior personnel cannot be on leave at the same day and expect that customers should be turned back after waiting long on queues for assistance. The Consultant informs me that in order to invoice and release a new mobile, a senior approval with their logins have to approve the transaction and that I should come back on Sunday (16/07/2017) to perform the transaction. This is an inconvenience and unnecessary cost (time & petrol) I should incur just to be replaced with a new handset. I hope in future that such instances should not occur that a store is not manned with appropriate staff to ensure good customer services is upheld.</p>