CZ
Carrie-Anne Zurcher
1 reviews | Active since Oct 2012
16 Nov 2015, 10:01
Bad customer services
I did an upgrade on 10 November - was told on 13 November it was released for delivery and I would receive it that day.<br> <br> Now on the 16th it still hasn't been released and all the people I need to talk to cannot be transferred too. An email has been sent to a manager and a sales person (Baratoa) to contact me urgently and that was at 8 this morning I type this at 9.56am.<br> <br> I am at the point I will cancel my contract entirely by the end of today if I do not get any resolution on this. I would rather go with Vodacom.<br> <br> I believe MTN needs a seriously hard look at its call centre structure and customer experience cause so far it stinks.
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Replies (1)
MTN South Africa's replyOfficial
16 Nov 2015, 18:55Hello Carrie20,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
kindly be advised that this has been escalated to supervisory team at MTN direct to contact you with feedback.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
kindly be advised that this has been escalated to supervisory team at MTN direct to contact you with feedback.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply16 Nov 2015, 18:55
Official
Hello Carrie20,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
kindly be advised that this has been escalated to supervisory team at MTN direct to contact you with feedback.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
kindly be advised that this has been escalated to supervisory team at MTN direct to contact you with feedback.
warm regards
mike
REQ:***
Best regards,