SM
Stefan M
1 reviews | Active since Feb 2018
15 Feb 2018, 07:50
Bad customer serviced
I have been strugelibg with the MRN legal department for over six months now just to get a paid up letter for my account. They dont have a tellephone number just an email and the call centre personel are *********** aswell. I again logged a call on monday and they say that they will phone you between 24 and 48 hours but still no call and still no paid up letter. How can one resolth this problem? I will never take a contract or buy anything from mtn ever again if there customer service is like that.
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MTN South Africa's replyOfficial
15 Feb 2018, 22:08Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We sent an urgent request to our Legal department to assist with paid up letter and send it to ***
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply15 Feb 2018, 22:08
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We sent an urgent request to our Legal department to assist with paid up letter and send it to ***
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,