Bad Customer Service to Prospective Client

<p>I would like to express my concerns regarding the bad service I have been receiving at the Northgate MTN Store. Every time I went to the store they kept closing early when it clearly states that the closing time is 2pm or 6pm for example. I went on another day at 17:20 when the store was closing at 6. I went to do an application at the store only to be told to come in the next day as the application takes 20 minutes and that the staff had to stop taking walk in customers and close at 17:30 as their transport/bus leaves at 6. I understand that many people utilise public transport but you would think that at least one person in the store could have been employed that could actually finish at the time stated on the door and not half an hour prior. I don’t know how many customers have been turned away due to this. I eventually did the application (bearing in mind that I missed the weekend special during April due to the store closing its doors before time). I ported my number from Vodacom to MTN, only to find out that my number didn’t port due to an error on Vodacom’s side. I was only told about the problem with the port on 09th May 2016 when i went to collect the device. I was then asked to come back on 10th May 2016 to sort it out, I have already spent about 2 hours in the store. I get told that staff need to leave early but it is quite fine for customers to spend tedious amounts of time just to get a simple cell phone contract. I will rather cancel the application than having to go back to the store. My husband who was also going to take a contract out with MTN has been having second thoughts as he has missed the special and due to the bad service. If this is the type of service that is given to customers that you are trying to get I can only imagine what will happen once I do become a customer of MTN. Further to this the store has a sign that says "How was your experience? Email your feedback to *** Include the store code:0859.Our regional representative will come back to you within 4 hours." it's been 8 days and I am still waiting for the call. I also called theMTN call centre, I was asked to send the complaint to ***. I am still waiting for feedback. This is extremely ridiculous, my application was approved along time ago but i refuse to go ahead with it until I receive feedback.</p>