Bad Customer Service - sim still not active

Lack of Communication:<br> Your store lacks the ability to communicate effectively with your customers. You have just one telephone number that no-one answers. I have tried numerous times to get through, with no success. The times that I do get through, I cannot get through to the person(s) that I need to speak to, as they are either on lunch or on leave.<br> Lack of after sales service:<br> Your store also lacks the after service sales functions and prompt responses to queries. I have spoken to Hannes and have been assisted by Dino (on Saturday) and none have managed to call me back with regards to my query.<br> History:<br> I had been at your store on Saturday 25 July 2015. I app**** for a new contract phone (which initially was not activated, but eventually got done last night, (after spending much time on the phone with your store). I had also app**** for a 3g pre-paid data sim, which has not been activated as well. After spending the entire morning and half an hour this afternoon, trying to get through to your office, Thembi had promised me that she has now fixed the problem. She had also stated that she would send a confirmation email to my cell, which I have not received as yet??<br>