1 reviews | Active since Jan 2018
Bad Customer Service Response
I completed a wifi contract with MTN on the 15.12.2017, I was told that my first debit order will go off the 01.01.2018, and I will receive my month 20Gb day 20Gb night data. When I received my wifi modem, my 20gb day and night was on plus a free 30Gb, the free data disappeared after a week, and my 20gb day 20gb night expired on the 31.12.2017. I then noticed my debit order did not go off on the 01.01.2018, I left it to see if the debit order would go off the 02.01.2018 and still nothing. I then went into an mtn store to find out what's going on, I was told that my debit order will only go off the 01.02.2018, and that my data was not suppose to expire at the end of December. I then also paid 2 months installments up front and still DO NOT HAVE MY MONTHLY DATA. I have logged complains regarding this and yet nothing is being done.
Good day Mrs Hurter,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter has received priority attention. As per our telephonic convesation, your invoice closes on the 11 mid-night for each month. This then means that your provisioning will be done on the 12th of each month.
For the inconvenience of being told something different and to show that we value you as a customer of the bozza network. we will be crediting your data sim with 10 GB of data.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Mrs Hurter,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter has received priority attention. As per our telephonic convesation, your invoice closes on the 11 mid-night for each month. This then means that your provisioning will be done on the 12th of each month.
For the inconvenience of being told something different and to show that we value you as a customer of the bozza network. we will be crediting your data sim with 10 GB of data.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,