Bad customer service received from MTN

I'm not happy with MTN

On the 27th of September I made a payment of the home Wi-Fi router till today I never received the order and request them to cancel the order and requested the refund no one is will to aa they are taking me from pillar to post what they know is to send me this message

Yello Customer!!

Your device delivery status for the order# *** is updated to Order Paused on 2024-10-11 17:24:10.000+02:00

Thank you for using MTN

I'll never refer someone to order anything from MTN cuz MTN is a ****