Bad customer service once again

Bad customer service once again

Got a call that I was due for an upgrade on the 1st of September. Happy to help "jen" was so eager to make the sale. Rushing through the call not giving her best she said she would send the request and my phone for delivery last week. I called in on Monday to confirm everything only to find out I was being sent the WRONG PHONE. A call back was promised and it never happened. Then eventually called me Tuesday. Tell me the phone has been recalled and on the way back to her. And she would send the correct order. No follow up was done to let me know what's happening. Friday morning I get my delivery. Just to find its the WRONG PHONE still no call from "jen" we have been calling the whole day. Mtn cannot assist and she is to busy to call me. Now I am sitting trying to contact them instead of them calling me!!!!! Now I have to wait another week for the phone...but mtn is quick to add the new data and charges...yet I don't have the phone that goes with it.... how are you so pathetic with your service!?