Bad Customer Service on a ********** ***

<p>My MTN account was de*****ed on the below numbers,<br /> Ø ********** <br /> Ø ********** <br /> The last and latest two lines ********** & ********** activated on the 22nd of May 2013 were done without my authorisation. A query was immediately logged with MTN and they firstly took long to resolve it and when they finally did, they never informed me. While I was awaiting for feedback from MTN, I then received communication from a legal company called Norton-Lambrianos that MTN had handed me over.</p> <p>My concern and query was that I did not understand how I could be handed over by MTN when my account was de*****ed and investigation was still ongoing as they never communicated back that all was resolved. I have been now liaising with Norton legal company explaining to them on what transpired and also attached some of the emails of communication between myself and MTN and all I have been told that they (Norton) will speak to their client MTN and revert back to me; and that has not been happening.</p> <p>Norton the legal Aid then came back to me and said instead of paying the handed over amount which includes handover charges of R3801.11; to which I disputed why I should be paying handover costs when I was not supposed to be handed over from the first place. After they had read all the communications with MTN and how MTN did not do their job by resolving my de*****ed account, they said I can pay the amount of R1670.80 which was the balance owed in the account when they were still busy with the ***** case on my account.</p> <p>For me this is really an appalling service beyond my imagination especially because these contracts are no longer existing and MTN is failing to take responsibility of someone not doing their job, instead they handed me over without my knowledge.</p> <p>OK because I wanted this query to closed, I agreed with the legal company to pay the requested amount owed to MTN of R1670.80, I paid the amount in full on the 16th May 2017.</p> <p>What is annoying is that the legal company then came back after payment of that amount and requested that I pay their legal fees of R2 187.50. Really we are going back and forth with this and it is unacceptable at all.</p> <p>This query has been ongoing since 2013 and we are currently in 2017 and no one at MTN is doing their job to see that somewhere along the line, someone did not do their job.</p> <p>I have attached some of the communications I have made with MTN and Norton and I want this query to be resolved URGENTLY, before I escalate this matter to the Office of the CEO of MTN.</p> <p> This is about the principle of treating customer queries with full attention and professionalism.</p> <p>I am a very aggravated customer and will not take anymore excuses from both MTN and Norton in terms of dealing with this matter, as the outstanding balance also keeps on increasing while they are busy delaying this matter.</p> <p> </p> <p>Regards,</p> <p>Mr TG Sithole </p> <p>***</p>