MN
Marius N
1 reviews | Active since Mar 2015
30 Mar 2015, 15:50
Bad customer service. Number 1761 keep disconnect
My MTN active login was removed without any reason. When I ring the MTN call centre on 808 they either tell me they are unable to help me or they put me thru to other departments that dont know what is going on. After multiple attempts, I eventually got hold of someone telling me i have to ring 1761. Unfortunately this number keeps disconnecting and it is impossible to talk to anyone regarding my issue. The MTN call centre even logged an incident (MTN ***) 6 days ago. I still don't have any feedback.<br> <br> How dificult is it to reactivate a MTN Active login, which was mistakenly deactivated by MTN?<br> <br> If someone from MTN reads this, please help.... Because your customer service is very bad.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
14 Apr 2015, 11:29Hello marius.nolan,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply14 Apr 2015, 11:29
Official
Hello marius.nolan,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
