Bad Customer Service & Non responsiveness

I took my damaged phone to MTN on the 10th Dec 2014 as instructed by my insurance. On the 8th of Jan 2015 I went to MTN Customer Repair Centre in MTN to go check my phone directly because that is where the stores sent the damaged phones.<br> The requested a payment of R330 upfront, and after I did the payment I was told to wait for my phone they are still looking for it. One hour and 30 mins later I am being told the cannot find the phone in there warehouse, it must have been handed over to the courier company to despatch it back to MTN Menlyn.How they didnt pick that up when they started assisting me I dont know.The following week I went to MTN Menlyn to go check if the courier company has dropped off my phone, then I was told they can see they phone has been submitted but it does not show which bin is in, I must wait because the courier companies go around all stores in Pretoria, as soon as they drop it off they will sms me to come collect my phone. Its been three weeks waiting for the phone between the two stores and 2mnths for the entire query. My insurance is waiting for the fault report in order to process a claim and MTN is not saying anything. What a bad customer service.