cM
cathrine M
1 reviews | Active since Aug 2012
03 May 2019, 14:40
Bad customer service MTN greenstone
Salesperson Sibusiso Zulu from MTN greenstone mall must not come to work if he doesnt want to serve customers or better yet he must quit if he is going treat customers like they disgust him and theyre bothering him. Went in to make an enquiry and he literally said to me “eish” like im bothering him to do his job. He was asked what was the matter by his colleague and he pointed at me with disgust and mumbled something about how he now had to look at the system (which is his job!!)!
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MTN South Africa's replyOfficial
06 May 2019, 08:42Good Day Cathrine
Thank you for bringing this to our attention.
We apologise for the unprofessional behaviour of our employee.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly note that this matter has been escalated to the management team of the Greenstone mall store to take corrective measures.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for bringing this to our attention.
We apologise for the unprofessional behaviour of our employee.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly note that this matter has been escalated to the management team of the Greenstone mall store to take corrective measures.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
MTN South Africa's reply06 May 2019, 08:42
Official
Good Day Cathrine
Thank you for bringing this to our attention.
We apologise for the unprofessional behaviour of our employee.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly note that this matter has been escalated to the management team of the Greenstone mall store to take corrective measures.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for bringing this to our attention.
We apologise for the unprofessional behaviour of our employee.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly note that this matter has been escalated to the management team of the Greenstone mall store to take corrective measures.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team