BAD CUSTOMER SERVICE MTN CALL CENTRE AGENT

I just had a worst customer service experience ever from a rude non assisting call centre agent- Rodney Chetty. Firstly I had to hold on more then 19 MINUTES on a call to first speak to an agent. Secondly I am authorize person to act on behalf of my mum whom I took out a contract for. However recently her data bundles has being depleting far quicker- then we are recharging. Rodney Chetty refuse to assist us while I did conference call with my mum for security check- as she could not answer some of the questions and as I am one who took the contract out. He refused to give us his team leader contact number or email address so that we could speak to his manager- So now when government has instructed us to stay at home and be safe my poor mum who is 65 years old has to now go and stand in a queue at the nearest MTN store to get assistance.

Please can the management staff of MTN give better training and supervision to their inexperience and ill manner call centre agents. To assist and to try to help their customers instead of them unnecessarily inconveniencing them and further more putting them at a risk to getting covid 19 virus. I am so disappointed considering cancelling my contract and my mother's contract- I was truly a big fan of MTN until now.