BAD CUSTOMER SERVICE - MTN

I have an account query, I spoke to a consultant in the HR department on the morning of 15/01/2024, my query was not resolved, the person did not give you a gap to state your case, kept on interupting a person, since upgrading during June/July 2023 on information provided to me by a consultant, my account has been a total mess up. the consultant was very rude, instructed me to go to the store and sort out the problem, while still speaking to the rude person she dropped the call in my ear.