Bad Customer Service from Unathi

Good day

I called MTN this morning (around 07h30) and spoke to a girl who's name is Unathi, who was very rude and disruptive. It took her a minute to answer the call whilst I could hear in the background that she's chatting to her colleagues. She even had the odessity to hang up the call on me whilst I was still asking questions regarding the query I had. (Of which she was not helping with) She claimed that she would log a ticket and refer my matter to billing, as she had no clue of what she was doing. She even raised her voice at me and yet I am the customer who's trying to understand what happened to the airtime I loaded.

There are a thousands of youths out here who are looking for employment and if she's fed up of where she is, she must step out and give other people a chance to make a living for themselves, cause she clearly is not interested in assisting MTN clients at all, not with that attitude.

I loaded R200 airtime on the 18/07/2023 @ 20h03 and the vouchers were a R100 each, I got the confirmation SMS but the airtime is not reflecting on my account nor is it reducing the ExtraTime balance due, that was my initial query and top of that I had to deal with an *********** staff member.

Regards Khanyisa Msalela