Bad customer service from MTN Insurance

<p>Good day my name is Winnie a conract customer of two phones for MTN, I had insured my phones and one of my phone is damaged I logged a claim which was approved and I was advised that my phone will be picked up for repairs. It is now more than 6 weeks and they havent fetched my phone and when I call MTN Insurance call centre to assist me to speak with their courier and smart phone regarding this matter of the courier not fetching the phone but everyone at call centre is not willing to assist including the supervisor by the name of Ntombi whom now everytime when I call she instruct her team to say she's busy she can't take my call even when I tell them I 'll hold for Ntombi the supervisor they just put me on hold for ever more than an hour - which I believe no supervisor can be busy for more than an hour unless ofcourse she has no interest in speaking to the client.</p> <p>It saddens me that I have two contracts with MTN and I never default on my payments but MTN Insurance is just not taking me serious. Following are my reference numbers from all the calls I made and nothing was done: Ref- ********** 152, 330832 : Ref- ********** 2154, 350112 ; Ref- 232 800 250 dealt with following call centre agents- Phindile, Dudu and Joseph and with following supervisor: Ntombi anf from the courier smartphone I spoke with Joseph and Chaimaine the manager (Ref- smart ********** 2) but still no one is taking me serious.</p> <p>I want MTN to arrange a driver to collect my device for repairs and to also send me a loan/courtesy phone immediately. </p> <p>Should this not be resolved I promise to make them favour on all Social Media platforms for their bad poor customer service.</p> <p> </p>