Bad Customer service from MTN

<p> I Received an sms on Monday that my service on my cellphone is going to be suspended so I contacted MTN to some sort of arrangement to not let that happen as I need my Cell to be on as this is my only means of contact. And the lady that I spoke to made a note on there system of this. So the Tuesday morning I discovered that my phone line was suspended. So I phoned MTN customer service again and the gentleman that I spoke to told me that they do not make such arrangements anymore and if my Cell phone gets suspended it is my problem (but in a very sarcastic manner). I then emailed MTN customer service and I got a reply saying that my line will be activated in two hours that was tuesday @ 12:42 but it is not Wednesday and still my line is not activated. I tried to phone MTN customer service from my Cell phone and then I get a respose saying that my line is suspended I need to contact my service provider. But I am trying to contact them and I cannot. This is unexeptable as I have been a customer of MTN for many years and why is a customer being treated in tis manner.</p> <p> </p> <p> </p>