Bad customer service from Mtn

<p>I took out a new contract with Mtn and when the phone was not delivered within the 3-5 working days, i sent the consultant who helped me an email requesting him to cancel the contract as they had not delivered within the promised time. I got no response then I called the retentions department numerous times to cancel the contract and was not successful in getting confirmation that it is cancelled. I subsequently reversed the debit order for payment of the phone in order to get a response from them if payment is not received. I called retentions again and I was advised that my matter has been forwarded to the head office and I should expect a call from them. i still haven't gotten a call from them, still waiting. My service has now been suspended and i cant make calls or use my phone. Please help in getting Mtn to resolve this issue. Thanks</p>