BAD CUSTOMER SERVICE FROM MTN

<p>I am on top up and I had a problem with my data and I dialled 173. They couldn’t get help because it’s a contract.</p> <p>I then called 808 number and I was told to call in 24 hours.</p> <p>Today I called 808 again and I had to hold for 15 minutes before the line went dead.</p> <p>Redialled and held for another 15 min</p> <p>I clarified what my challenge was and she was explaining without even trying to understand what I was saying.</p> <p>When I tried to explain she told me I am being difficult and dropped the phone.</p> <p>I had to call again , this time the lady made every effort to understand my problem but unfortunately I problem is not resolved.</p> <p>I then called 173 again….</p> <p>And I had to call ********** 667 only to be transferred back to 808….</p> <p>And so it went …being moved from pillar to post but MY PROBLEM IS STILL NOT SOLVED.</p> <p>This is definitely not the service I signed up for… as for the ill mannered woman, I need MTN to take action against this employee , because clearly she is not fit to serve us. Surely the call I made at 10:30 today will show who the person.</p> <p>I have been with MTN since its inception but right now I feel the only way for me to get my problem solved</p> <p> </p>