1 reviews | Active since May 2015
Bad customer service from MTN
My MTN contract expired on the 06 May 2015, however i tried to call MTN on the 06 April 2015 to give a notice and request to keep my number ( ***) as prepaid, the gentlemen that assisted me informed me to call a day before the expiry date of which i comp****. on the 06 May 2015 to date i have been calling MTN every single day to try and cancel my contract with MTN to no vail, i have been kept on hold for over 40 minutes every day. suprisingly when i call the sales department i always get somebody to answer the phone, i am actually thinking that the so called retention department which i have always been told that i am being trasfered to does not exist at MTN it is just a strategy of keeping stranded customers on MTN contract forever. how can it be so difficult just to change the contract to prepaid plan
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***