1 reviews | Active since Aug 2015
Bad customer service from MTN
I received a bill in beginning of June and on inspection found my ipad sim account that's never more than the contract R169! is R211, R 4106 and R 6924!!! for the then last three months! I immediately phoned 808 and as bad luck intended MTN 808 was striking so I was told that the dispute of the bills and the URL report will take a bit longer? After many emails, loads of disconnected phone calls to 808 and loads of promises to phone me back from legal and 808, and an almost two hour visit to see a customer carer at the local MTN office I have nothing to say I received any help! Except the 11 reference numbers, and my cell phone sim is also suspended until I pay the disputed sim charges! Now what? I have been a MTN customer for almost 25 years and this is the service? Couldn't't MTN warn me about the account? Cant I receive incoming phone calls while I wait for a response? How can my bill be so much?? Biggest question why cant I get any answers? Responses, other than a new reference number? Will this report help? I am desperate to receive my phone calls! Over the years I've been always happy with the 808 service but In last 3 months I've many disconnections and no real help.
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the billing department has finalized the request for the billing investigation, as per the billing department the charges valid for April and May month, the 2GB has been utilized and the sim card has been used further for internet usage.
We do pick up that the request has been sent for cancellation, as the cancellation department the contract cannot be cancelled due to the account in arrears R 11,965.96 and handed over to the Corporate legal department. You can contact them on 809 from any MTN sim card or send to then email request to assist you ***
Kind Regards,
Alice van der Merwe
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the billing department has finalized the request for the billing investigation, as per the billing department the charges valid for April and May month, the 2GB has been utilized and the sim card has been used further for internet usage.
We do pick up that the request has been sent for cancellation, as the cancellation department the contract cannot be cancelled due to the account in arrears R 11,965.96 and handed over to the Corporate legal department. You can contact them on 809 from any MTN sim card or send to then email request to assist you ***
Kind Regards,
Alice van der Merwe