NM
Norman M
1 reviews | Active since Jun 2012
26 Sept 2019, 16:49
Bad customer service for upgrades
I have recently have tried to contact the customer service on number *** where Nelly took my call was not helpful and obnoxious, I asked for information on my contract after being placed on hold she drops the call, I just upgraded haven't received anything yet and want to cancel. This is the most frustrating service faced ever.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
01 Oct 2019, 08:35Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online with the explanation why you unhappy with our service received so far from the call centre, and phone dropping.
We have escalated the complaint to DSV to confirm when the parcel will be returned to MTN Warehouse with order number ***.
Once Warehouse confirmed the device is returned back to stock, Warehouse will confirm the RMA number, the upgrade will be cancelled and term date reversed. If any charges on the invoice for the new device the account will be credited as well.
Please reconsider not to cancel the contract, but to visit any MTN store to do the upgrade with them and to receive the device with them. Thank you for the notification that you have received great service from the Twitter team.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online with the explanation why you unhappy with our service received so far from the call centre, and phone dropping.
We have escalated the complaint to DSV to confirm when the parcel will be returned to MTN Warehouse with order number ***.
Once Warehouse confirmed the device is returned back to stock, Warehouse will confirm the RMA number, the upgrade will be cancelled and term date reversed. If any charges on the invoice for the new device the account will be credited as well.
Please reconsider not to cancel the contract, but to visit any MTN store to do the upgrade with them and to receive the device with them. Thank you for the notification that you have received great service from the Twitter team.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply01 Oct 2019, 08:35
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online with the explanation why you unhappy with our service received so far from the call centre, and phone dropping.
We have escalated the complaint to DSV to confirm when the parcel will be returned to MTN Warehouse with order number ***.
Once Warehouse confirmed the device is returned back to stock, Warehouse will confirm the RMA number, the upgrade will be cancelled and term date reversed. If any charges on the invoice for the new device the account will be credited as well.
Please reconsider not to cancel the contract, but to visit any MTN store to do the upgrade with them and to receive the device with them. Thank you for the notification that you have received great service from the Twitter team.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online with the explanation why you unhappy with our service received so far from the call centre, and phone dropping.
We have escalated the complaint to DSV to confirm when the parcel will be returned to MTN Warehouse with order number ***.
Once Warehouse confirmed the device is returned back to stock, Warehouse will confirm the RMA number, the upgrade will be cancelled and term date reversed. If any charges on the invoice for the new device the account will be credited as well.
Please reconsider not to cancel the contract, but to visit any MTN store to do the upgrade with them and to receive the device with them. Thank you for the notification that you have received great service from the Twitter team.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
NM
Norman M's updateReviewer Update
10 Oct 2019, 10:51Hi thank you for update and call it is really appreciated, I have received feedback from the twitter team that the device is back and in order, they just need to confirm one more thing before cancellation, I have one question, and this was due to the great feedback from both Twitter and yourself Alice, to redo the upgrade now what would be the ideal process and can I do it immediately or do I wait? Thank you again
Norman Makue
Norman Makue
NM
Norman M's update10 Oct 2019, 10:51
Reviewer Update
Hi thank you for update and call it is really appreciated, I have received feedback from the twitter team that the device is back and in order, they just need to confirm one more thing before cancellation, I have one question, and this was due to the great feedback from both Twitter and yourself Alice, to redo the upgrade now what would be the ideal process and can I do it immediately or do I wait? Thank you again
Norman Makue
Norman Makue