BAD CUSTOMER SERVICE FOR NEW CUSTOMERS

Such bad service - and I am trying to join their network as a new customer! Their call centre doesnt answer. Then logged a query on their website - ref ***. Nonkululeko Malambo instructs me to phone *** - after spending my money to phone this number they tell me they cannot assist with my query - I need to do this in-store. MTN staff doesnt know what they are doing! HOW do they get new customers!???