Bad Customer Service

I would like to share how disturbed I am at the service I received at MTN at the Grove Mall. I was assisted by a lady called Maria. Her service was disgusting. She gave me incorrect information the first day was there to get Home WiFi in regards to the documents that were required. I was then assisted by her AGAIN when I required a refund as i was cancelling the WiFi. Maria was ****** rude. She has advised that I wouldn't get my refund. I had to take it upon myself and do a follow-up with MTN, which managed to refund me. I then which approached the Manager ...and advised of the service..waste of time. Working with customers isnt easy...there are many people who require jobs who may do an excellent job. Maria, please go home and give others a chance to do a better job.