Bad customer service

My name is makhabane sefali, I since waited for my phone from 2016 to date Imei no *** and worse part you made me pay R540 then I was told my phone delivered to the wrong store and i wonder how that's my problem. it's been 5 years now since I waited for that phone. Remember I paid for that phone with my hard earned money. My reference number is ***

My contact number is ***

Hope to hear from you soon