Bad Customer Service

I went to Cresta MTN - ground floor in November 2023 after my service was cut without warning.I had accepted a data upgrade and for some reason my account was not debited.I went to investigate and made payment. The customer service consultant Thuli was looking very beautiful in her new blond hairdo and that was all that she seemed to care for.She was hitting her head and complaining how itchy it was while holding her coke.The whole time she attended to me she made seem as though she was doing me a favor.