1 reviews | Active since May 2015
Bad customer service,Even Worse attitude!!
I have a cellphone contract with MTN. The sim card does not get used as the contract was purely taken out for the phone. <br> <br> For 3 months I have received a bill of R150 more than the contract amount (The sim is still in m cupboard). I called MTN last month and they told me that I had subscribed to different subscriptions. I explained that the sim card does not even fit into my current phone and that I have had the contract for 4 years and just upgrade it for the phones. They informed me how o unsubscribe and I inserted the phone into an old nokia and unsubscribed. <br> <br> This month the same bill came. I called MTN and the person told me that they cannot control what I subscribe to, despite me telling her that the sim cannot even fit into my phone. I cannot see how a network provider can allow their clients to be subscribed without their knowledge. I do not have this problem with My Vodacom contract that my sister uses. Or my cell C contract of which I use the sim card. <br> <br> At the end of this contract duration I will cancel my contract with MTN.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
To view, activate or cancel any WASP subscription, please dial*141*5#.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
To view, activate or cancel any WASP subscription, please dial*141*5#.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
