TM
Tshianeo M

1 reviews | Active since May 2012

23 Mar 2015, 10:33

BAD CUSTOMER SERVICE EVEN FROM HEAD OFFICE SWITCHB

Ive been trying to call 808 with no success holding on for 26 minutes listening to the same annoying voice prompts. <br> i went to Benmore and the consultant there say he couldnt help. <br> <br> i called fairlands and went through to switchboard, had to hold for 5 minutes before they could answer the phone. <br> <br> and then Naomi from switch board answered and hell is the woman rude! does she even know that she is anwering the call from customers who feeds her. she made it look like its acceptable to hold on for almost 30 minutes.<br> <br> Ive been with MTN for 10 years with more than four contract,but it feels like staying in an abusive relationship where MTN is the abuser.<br> <br> You have no idea how frustrating it is to dela with your brand. disgusting to say i am MTN customer.

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Mar 2015, 15:43
Official
Hello Tshianeo28,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant management team for their urgent attention.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Mary
REQ:***