Bad customer service

MTN Service is so bad and their agents are not willing to assist. I paid my Disney Plus Subscription on Friday 27/06/2025 via airtime R159 and the following day which was Saturday i get an sms from MTN that my Disney Plus Subscription has been cancelled. I called the customer care line (135) is spoke to Tumie Mpama and she gave me a ref no. to do a follow up with (***) . I call today to get feedback regarding my query no is willing to assist me, i spoke to two agents and they kept on dropping my line , the first agent was Buli who hanged up on me and didn’t bother themselves to call me back, i then called again i spoke to Kagisokang and i asked her that can i speak to Tumie and she said there’s no Tumie in her department and i then asked her to assist me but she also hanged up.

I am very disappointed in their service