Bad customer service

There was a ***** performed using my details and there was debit on my account of almost R1800 on November 2023. I reversed the debit since I knew nothing about it. To my surprise this year I have an outstanding account on my name which is MTN account.

When I phoned MTN I was told make an affidavit and send my ID copy with three signatures and I'll get a response within 21 working days. After 21 working days I was told my case is not being resolved yet I must wait another 7 working days. When I called after 7 days I was told the contract is canceled they'll send me the letter to show its been cleared.

I waited for the latter until I made another phone call and I was told the documents used on to perform the ***** matches the ones I submitted. When I asked them is the signature the same since I was asked to make 3 signatures on the copy of my ID.

I was told to open a case docket at the police station. When I got to the station the police officers told me they can't open the case since I don't have anything to proof there was a *****.

I'm having an outstanding account on my name and can't resolve it.

I was promised by an MTN agent/employee that'll be phoned by one of the supervisors and I'll get the phone records but none has happened.