BAD CUSTOMER SERVICE , CUSTOMERS MUST CALL EVEN THOUGH THEY ARE IN HOSPITAL BED TO CANCEL SERVICES

Am writing this review , whilst sitting at MTN (springs mall) , being assisted by Chantall(store manager) , claiming that she's not mtn and being rude to, not representing MTN at all. My story is my contract is ending on the 26/03/2022, which I have been getting messages to get it renewed , I must come to the store, however have not interested in Renewing the contract due to unemployment, however MTN won't assist with cancelation , they requested for me to call the day to terminate or will incur charges on my account. Even though explained it's not possible coz my my baby is due on the 28/03/2022. Won't be able to make calls during that time She (Chantell) that am not the first person to be pregnant , am making excuses, and am will be capable of making calls whilst in hospital bed to cancel contract. As MTN requires every customer to do as they are told. They don't have any options that will accommodate their customers.

I must deal with it.