Bad customer service/ Contract termination

I called in to MTN in January 2026, to formally discuss the end of my contract and to serve notice for the termination. I discussed with the service agent possible sim contracts that I would enter into once my contract had run its course. The service agent then proceeded to enter into the contract on the date when I was serving notice and not as per my instruction. The contract which was referred includes so many discrepancies which I have highlighted to various service agents at MTN to no avail. I then reported the matter via email to customer support. They refuse to provide m****cripts of their calls when called upon to do due diligence. They have not adequately investigated the matter and provided irrefutable evidence that the additional amount which was debited off my account was due and enforceable, and that they have remedied any of the issues which I raised with their offices. I have contacted MTN more than 10 times since January 2026 and have received no positive response. Their service agents contradict themselves, there is no clear reporting line, no clear turnaround times which were provided up until I had to escalate and atrocious customer service.

MTN is quick to debit and not remedy issues on your account. This is ********* and unacceptable.