Bad customer service

I am not impressed by MTN at all.

I called the 135 munber and was transfered to retentions ,was told that i must send an email regarding the early upgrade and someone will call me back i had to call back after 5 days and now i am told that you cant do early upgrades any more ... what kind of customer service is this ? I would have thought that in this time of financial difficulties that companies are experiencing you would be to glad for extra business but i must be wrong .

I suppose one cant complain about the customer service because there is none ...

Can this be resolved asap

Thanx in advance

Alan Mann