CS
Charmaine S
1 reviews | Active since Jul 2019
29 Jul 2019, 09:51
BAD CUSTOMER SERVICE BORDERS THIEVERY
Most Horrible experience. After having lost the contract sim cards for *** I asked to have replacement sim cards for contract A***0. As both phones were lost. I would also want the data/ airtime that unused to be still available on these since it was last used. I got a response that it was handed over to their law firm. CRAZY THING is I am still paying the contract it gets deducted off my account every month. I HAVE NOT Skipped a payment since I had the contract. Also the amount that gets deducted has increased by almost halve of the amount agreed to and signed off on. ****ed Charmaine
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MTN South Africa's replyOfficial
30 Jul 2019, 12:07Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate this matter and provide feedback to you.. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate this matter and provide feedback to you.. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply30 Jul 2019, 12:07
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate this matter and provide feedback to you.. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate this matter and provide feedback to you.. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team