Bad customer service

Hi MTN

Can someone please explain my statement,

I am confused about the charges for the product I was offered by Nothando towards the end of July. I was told my fixed monthly installment would be R295, but I paid R305 upfront due to the two days left before month-end. However, I now see a charge of R827 and a deduction of the R305 I paid, leaving me with a balance of R527.

I was not informed about the additional R827 charge, and I wouldn't have accepted the offer if I knew. The request to pay R305 upfront instead of this amount seems misleading. I believe this is an error or misrepresentation.

Please:

1. Respond to this email 2. Call me to discuss 3. Remove the additional charges 4. Apply the normal payments as agreed upon 5. Provide the record of our call