BAD CUSTOMER SERVICE

since we upgraded in april, we have had terrible experience with mtn. all went well renewing our contract. BUT TILL THE FIRST PAYMENT WENT OFF! OUT OF THE BLUE WE HAVE BEEN CHARGED WITH AN ADDITIONAL MIGRATION FEE OF ALMOST R800.00 EXTRA ONTOP OF OUR PACKAGE WE DECIDED ON. NO ONE WERE AWARE OF THAT, NOT EVEN THE CONSULTANTS THAT ASSIST US INSTORE IN RUSTENBURG WATERFALL MALL. EVERSINCE THEN WE HAVE BEEN STRUGGLING TO GET THIS MATTER RESOLVED. IT HAS BEEN 7 MONTHS!!!! EVERY MONTH END I HAVE TO GO INTO MY BANK, WHICH TAKE EXTRA TIME , TO REVERSE THE PAYMENT , THEN STAND IN ANOTHER QUE TO DO THE PAYMENT FOR THE CORRECT VALUE. MTN SUCKS AT CUSTOMER SERVICE. THE ONLY REASON WHY I AM STILL WITH MTN IS FOR THE SIGNAL IN OUR AREA, BUT ARE THINKING TO GO TO ANOTHER SERVICE PROVIDER. BECAUSE CLEARLY NO COMPLAINT OR ENQUIRY CAN TAKE UP TO 7 MONTHS TO RESOLVE MR J A HENNING(MRS HENNING) ***