1 reviews | Active since Nov 2013
Bad Customer Service and Very rude Consultants
Last week Thursday i got a call from MTN direct consultant which he advised me that MTN has rewarded me with a free phone for being a loyal customer and the consultant advised that i should choose an MTN shop that is nearer to me to go pick up the device hense i chose MTN rustenburg waterfall mall (the one that's near pick 'n pay ). I visited the store the following day where i was advised by the consultant that they cannot give me the phone cause the supervisor is not there to authorize the handing out of the device, then i called 083173 then i was advised by a consultant that they do not need the supervisor to authorize that , then i went back to the shop where the consultant was so rude to me as she said \its a free phone why are you fussing over it"then she said she is not sure when will the supervisor will be back she is not a prophet to tell me when the supervisor will be back "
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards
Veronica
REQ:***